Managers in retail shops, restaurants, hospitality, and other service-based industries are one of the most important roles in the organization. While C-level executives tend to work from a corporate office far removed from their customers, managers interact daily with customers on the front-line.
Businesses depend greatly on managers to uphold profit margins, execute on complex sales, marketing, and operational strategies, in addition to managing teams and schedules. This is where the problem lies. Managers and C-level executives are disconnected over what operational plan work and do not work at any given moment. Customer preferences, behaviors, and trends change so rapidly that often a plan that was effective three (3) months ago no longer applies to the business now. However, managers aren’t empowered with the insights to convey operational issues to upper management, and upper management have no real insight into the daily customer experience so they are slow to make critical changes or improvements. As a result, businesses aren’t innovating rapidly enough, they are quickly losing out to competition, churn is high, customer loyalty is low, growth is stagnant, and sales is on a downward spiral for some. Think Blockbuster. Think Barnes and Noble. Think Macy’s. Think most companies that are not data and insights driven.
Wyzerr empowers managers, or any other worker, to make key operational business decisions by using artificial intelligence to turn customer, employee, and consumer feedback data into real-time tasks and insights. There are more customers and employees in any business than there are C-level executives in a company. Wyzerr extracts knowledge from these customers and employees, and uses it to generate key
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